Returns and warranty
What happens if something is wrong with your LVL Level.
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2-year warranty
LVL Level carries a 2-year warranty from the date of delivery. If the unit is faulty when it arrives, or develops a fault in normal use during those two years, we repair or replace it. If we cannot do either, we refund you.
If something is wrong with it
- Tell us through the contact page and include your order number.
- We will arrange to get the unit back to us, at our cost.
- Once we have looked at it, we send you a repaired or replacement unit.
What the warranty does not cover
Damage from incorrect wiring, water getting into the unit, opening or modifying it, or accidents.
Units fitted by a trailer manufacturer
If LVL Level came fitted in a new trailer, you bought it from the manufacturer. Speak to them first; they will bring us in.
How to reach us
Use the contact page and include your order number. Order numbers start with LVL and are in your confirmation email.